Introduction
This policy sets out the terms for repair services provided by Mr. Tech Ltd ("we", "us" or "our"). By leaving your device with us for repair, you agree to these terms.
Your rights: these terms don't affect your statutory rights as a consumer under UK law, including the Consumer Rights Act 2015.
Data Loss Disclaimer
Backup Responsibility
You are responsible for backing up all data (files, photos, software, passwords and so on) before leaving your device with us. Repairs may involve resetting, formatting or replacing storage components.
Data Loss
Provided we have carried out the work with reasonable care and skill, we are not responsible for any loss or corruption of data during or after a repair. This includes:
- data lost during diagnostics or repairs where the repair process itself requires it, or the device fails while being worked on
- data lost because of the device's existing fault or condition
- data lost because of pre-existing problems, such as malware or hardware wear
Important: we strongly recommend backing up your data before any repair. We don't offer data recovery as part of a repair.
Acknowledgement
By going ahead with a repair, you confirm we have advised you to back up your data.
Uncollected Goods Policy
Collection Period
Devices must be collected within 90 days of us letting you know they're ready (by text, phone or email).
We let you know your device is ready to collect (repaired or not) by text or email
Storage fees apply (£5 a day)
Final written notice sent by text or email
Uncollected devices will be securely disposed of
Disposal Process
Devices still uncollected after 90 days will be:
- securely destroyed (for example, hard drives shredded), or
- recycled for parts
No compensation will be provided for disposed items.
We make every effort to contact you using the details you gave us, so please let us know if they change.
Associated Costs
You remain responsible for:
- repair fees
- storage costs (£5 a day after day 30)
- disposal fees (if applicable)
Our Liability
If we damage your device through not taking reasonable care, we'll put it right. Otherwise, our liability is limited to the cost of the repair, and we're not responsible for indirect losses or for damage caused by issues the device already had. Nothing here limits liability that can't be limited by law.
90-Day Warranty
Repairs come with a 90-day warranty against defects in our workmanship and the parts we fit, unless we tell you otherwise. Physical or liquid damage after the repair isn't covered. This is in addition to your statutory rights.
Professional Service
Our technicians follow strict internal procedures to keep your device and your data safe.
General Terms
- Quotes: a diagnostic fee of £35 may apply if you decline the repair. We'll tell you before we start.
- Payment: due on collection, unless agreed otherwise.
- Abandoned devices: we reserve the right to dispose of non-repairable items left with us after 90 days.
- Policy updates: updated terms are displayed in store and at mrtechshop.co.uk/Policy.html. The terms that apply are those in place when you leave your device.
- Turnaround time: most repairs are completed within 1 to 5 working days, subject to parts availability.
- Parts: we use manufacturer-approved or high-quality third-party parts unless you ask otherwise.
Contact & Complaints
Address
Unit 7-9 Shafers Centre, 677 High Road
Benfleet SS7 5SF
Website
Complaints: please let us know in writing, ideally within 14 days of collection. We aim to respond within 5 working days and to resolve issues within 28 days.
By leaving your device with Mr. Tech Ltd, you acknowledge that you have read, understood and agreed to these terms.